Key Transformation Pillars
Strategic principles and technology capabilities guiding modern business transformation.
Area 01
Change Management
A Digital transformation is only the first phase of change. Change is the new normal.
Your workforce must be nourished, heard and empowered to take risks and innovate. On-demand bite-sized training is essential. Your workflows will be optimized. Your teams will be cross-functional. Leadership must help foster change and growth. Your new mission is to cultivate your workforce, your information, your work practices and IT assets to align with cyclical improving strategic goals. Together we can adapt your organisation to thrive on change. Don't just compete, elevate and thrive in the new Digital realm.
Area 02
Data is your new product
Your business is generating and wasting data. We will capture your data, verify it and improve its quality on an ongoing basis. Good quality information can be analysed and used to provide seamless customer onboarding. Reduced friction and self-service will improve customer satisfaction. Your systems will provide a superior customer-centric experience. AI enhanced Data Governance will ensure that your organization saves on data storage costs and stays comfortably above regulatory guidance. Your data will be private and secure by design and by default. Data standards, procedures and policies will be automated as code to reduce configuration drift and human error.
Your workforce will be enabled and empowered by quality data. We will audit for bias, model diversity and keep our information trustworthy and our models transparent. Predictive Business Intelligence and dashboards will provide much needed insight for day-to-day and long-term situational awareness.
Cybersecurity
We will secure your on-premises and new cloud-native infrastructure by implementing “Infrastructure by Code”. By starting small and iterating we can implement your entire IT landscape. Manual error is eliminated and your risk profile is consistently reduced. IaC allows us to incrementally implement a zero-trust architecture with defence in depth. Secure APIs allow for secure data interoperability with customers and other organizations.
Area 04
Business Continuity and Resilience
IaC coupled with detailed planning and automated failover allows for graceful changeover if problems occur. Backups and archiving are automated, and regular testing is essential for peace of mind. Continuous monitoring and anomaly detection reduce the chances of large-scale problems. Predictive models enable proactive repair and keep systems available.
Area 05
Blockchain
Blockchain enables organizations to reduce administrative burdens while securing information and enforcing transparency. Information is stored in a distributed ledger which is tamper resistant. Large scale systems can be computationally intensive and need larger network bandwidth. There are several ways to mitigate these problems.
Area 06
IoT
Ubiquitous small computers and wearables can be connected to sensors to learn about changes in the work environment. These can be maintained by a Fog computing network that securely pre-processes the information before bundling it for transit to your secure cloud.
AI
Artificial Intelligence and Machine Learning can help organizations automate tasks, while agents can perform longer term jobs with human oversight. Your workforce can move from manual data input to automated input. AI and human teams can save time and allow workers to concentrate on high-value innovation and creative thinking. AI is only as good as the dataset. If some of your potential customers are not in the system or your information is biased, the AI will perpetuate this bias. We have protocols and methods to reduce bias and increase trust in our information to ensure that it is useful and fair.
Area 08
Quantum Computing
Quantum computing is a new innovative area that shows great promise. Some physical processes can be used to our advantage to process information using Qubits. Each qubit can be in a state of superposition (i.e. in multiple states at once) and entanglement (different qubits can correlate data instantaneously). Qubits enable small amounts of information to be analysed in parallel, with exponential speedups compared to classical computing. These systems are susceptible to noise and need specialised low temperature and shielded environments. Quantum computing shows great potential but there is still uncertainty whether large scale systems are currently possible. Small scale systems can quickly and accurately model complex systems that cannot be analysed or are expensive to analyse using classical systems. Several cloud computing companies allow API access to quantum computers on an hourly or one-shot basis. QC can be integrated with AI systems. AI is better on high-volume large-scale datasets as QC currently needs significant time for input and output operations. Information can be encoded into qubits where they are represented in Hilbert space. This multidimensional space allows the quantum computer to spot higher dimensional patterns that AI may not spot. Using QC only makes sense for high value analytics, but in time this expertise may give companies a significant global advantage in the near future.
Area 09
Sustainability
Organisations are moving from the precarious position of production at any cost to a new digital reality of optimization, greater efficiency and decent work allied with increased productivity and innovative dynamism.
Saving resources and energy gives us a competitive advantage over traditional business. Targeted upskilling in areas like Cybersecurity, data ethics, AI and Blockchain allows our workforce to pivot and adjust to change as it happens.